Just click your prefer plan and click Apply Now

Installation is typically completed within 1–2 business days after application approval, subject to technical assessment and area availability. Installer will call or message you on the day of the installation.

• Alley 1
• Alley 2
• AV. Cruz
• Balimbing St.
• Bornay
• Daang Paa
• Dalandan St.
• Durian St.
• Ipil St.
• Ismar
• Jabson
• Krovha
• M. Castillo
• Mangga Ave.
• Mansanas St.
• Melon St.
• N. Cuevas St.
• Nabsala
• Pag-Asa
• P. Visitacion St.
• Paulino St.
• Piña St.
• R. Castillo
• R. Tatco St.
• Rambutan St.
• San Pedro
• Sarinas
• Sixto Cuevas Ave.
• Sikap
• Suha St.
• Talisay
• Ugong
  

We accept payments through online banking, mobile payment apps, and other approved payment partners.

Click payment channels to see all payment options.

You have to be an existing customer and have an account here. On member page just click Plan Upgrade

Just visit this link: Tutorial on how to change your WiFi Name & Password

How do I report a service outage?

You may report service outages through our hotline or official customer service channels. Click check outages to see if there is current service outage in your area or message us via fb page for further assistance.

How long does it take to restore service?

Minor issues are typically resolved within 24 hours. Major outages may take longer depending on the cause and scope of the problem.

Will I be notified about scheduled maintenance?

Yes. Scheduled maintenance and service interruptions are announced through official channels and you will received an sms via your registered mobile numbers so please make sure your contact details are updated. To update your contact details please update here or message us via contact us.

How do I request a service repair or technician visit?

You may request a repair or technician visit by contacting customer service. A schedule will be provided based on availability or message us via contact us for further assistance.

Is there a fee for service repairs?

Service repairs due to provider-related issues are generally free. Repairs caused by customer-owned equipment or internal wiring may be subject to fees.

How do I request service relocation?

You may request Relocation via relocation form and subject to service availability at the new address. For further assistance you may message us at contact us

How do I request permanent disconnection?

Permanent disconnection requests must be submitted through the Customer Service email at support@jrtitsolutions.com. Requests will be subject to verification by the Customer Service team, so please ensure that valid contact numbers are indicated in the request letter. For further assistance, you may message us at contact us

Mechanics

• In order to join the promo, existing subscriber's account must be current and active.
• On the application form enter the full name of the referrer.
• This promo is open to all existing subscribers who will refer a friend, relative, or colleague to subscribe to any PureFiber Plans.
• Existing subscriber can refer as many as he/she can.
• Every installed referrals within the promo period, the existing subscriber will get Php200.00 discount to be credited on his or her next billing statement.
• Only Php200.00 can be credited per billing statement.
• Discount are not convertible to cash nor transferable.
• Promo period is from August 1, 2026 to September 30, 2026.